IT Help & Support

Use Your CIBIO/BIOPOLIS Email Address

⚠️Ensure you submit the ticket using your official CIBIO/BIOPOLIS email address (even if the email has problems, such as a forgotten password, emails not being received, etc.) for efficient processing. Tickets using external email addresses (eg., @gmail.com)  are automatically filtered out, so using your institutional email is crucial.

Before submitting the form, we recommend checking the ITU portal. The portal offers a variety of resources and answers to frequently asked questions. You might find the solution to your issue there, saving you time and avoiding the need to submit a ticket to IT support.