IT Help & Support

Use Your CIBIO/BIOPOLIS Email Address

 Ensure you submit the ticket using your official CIBIO/BIOPOLIS email address (even if the email has problems, such as a forgotten password, emails not being received, etc.) for efficient processing. Tickets using external email addresses are automatically filtered out, so using your institutional email is crucial.

Before submitting the form, we recommend checking the ITU portal. The portal offers a variety of resources and answers to frequently asked questions. You might find the solution to your issue there, saving you time and avoiding the need to submit a ticket to IT support.